• Happy Bay offers a ‘My Account’ feature where you can create a new account for easy access to your orders and personal details.
• Alternatively, you can check out as a guest, and all transactions will be made without an account.
• If you experience any difficulty accessing your account, you can reset your password by clicking here.

We take good care of the details you share with us. You can find all the information in our Privacy Policy Page.

• You can find your order details on the “My Account” page. 
• If you checked out as a Guest User, you can still find out information on your order through transactional emails that will be sent to you.
• For any other order-related queries you can contact customer services with your order reference number here info@worldofhappybay.com

• We process and ship all orders within 24 hours of receiving them.
• Transit times may vary depending on the destination. For orders to the USA, delivery typically takes around 7 days.

We intend to deliver your order within 7 days from the order's date.

Yes, you can track your order. You’ll receive an e-mail from our end providing you with a serial tracking number or a tracking link to know the status of your order. In case you need any assistance tracking your order, visit the Contact us page for help.

It's quite simple – click here for all the information you'll need to return your order.

You can find information on our return policy, including any costs, here (link to Returns policy)

Once we've received your order, it can take up to 14 days for your refund to be processed. You'll receive an e-mail notification as soon as this refund has been issued.

We apologize for any inconvenience caused. We always aim to deliver products in perfect condition. If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order, and we will help you resolve the issue.

If you received the wrong product:

• If you received an incorrect product, color, or size, we will assist you in exchanging it for the correct one.

If you received a damaged product:

You have two options for a damaged item:

1. Return for a full refund:

• Email us a photo of the damaged product.
• Ship the item back to us.
• Once we inspect the product, you’ll receive a full refund within 7 working days.

2. Replace with a fresh product:

• Ship the damaged item back to us.
• We will inspect it and send you a replacement within 7 working days.

Shipping Allowance:

• As we do not currently offer reverse pick-up, you will need to return the product to the address provided.
• We will reimburse up to $10 for shipping costs (receipt required).

Thank you for your understanding, and we’re here to assist you if you have any further questions.

Finding the perfect fit is essential for both comfort and style. To help you choose the right size, Happy Bay offers a detailed size chart that guides you through each measurement.

Check the Happy Bay Size Chart here: Happy Bay Size Chart. Simply match your measurements with the size recommendations for the best fit!

To process the cancellation of an already placed order, we have a short grace period from placing the order till shipping the order. This means you can cancel the placed order anytime before receiving the shipping and tracking details. Please note, that we do not accept cancellation requests after the order has been shipped.

If you need any assistance in cancelling your order, call our Customer Service (Customer care number) team and we'll see what we can do.

We allow modifications to your order in the following situations:

• If you want to add a product to your order
• If you need to exchange the size or color of a product
• If you need to modify the shipping address

To modify your order under these circumstances, simply email us at info@worldofhappybay.com. We’ll do our best to assist you with modifying your order before it’s shipped.

Please note, we offer a short grace period between placing the order and shipping it, during which modifications can be made. You can request changes anytime before you receive your shipping and tracking details. Unfortunately, we cannot accept modification requests once the order has been shipped.

We strive to process and ship orders as quickly as possible, so we are unable to modify any orders after they’ve been placed.

You can pay for your order using the following payment methods:

• American Express
• Visa Debit
• Mastercard
• Maestro
• PayPal
• Switch

Simply select your preferred payment method at checkout, and you're all set!

We’d love to work with you! Please send us an email at info@worldofhappybay.com with the potential opportunities,

For all international franchise and distribution/agency enquiries, Fashion Models, Photographers, Influencers, Fashion Designers, Graphic Designers

Please feel free to connect with our customer services in case of any queries. Contact us